KACE GO 5.0.282
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Free Version
Publisher Description
Due to app publishing requirement changes, future versions need to be made in a different store listing. Please use https://play.google.com/store/apps/details?id=com.kace.k1mobile instead, it will be updated for SMA releases 9.1 and beyond.
The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.
Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
Capabilities for KACE SMA administrators
The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Launch Dell Quick Resource Locator from within GO
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset
Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles
About KACE GO
KACE GO is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops KACE GO is Quest Software, Inc.. The latest version released by its developer is 5.0.282.
To install KACE GO on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2019-04-18 and was downloaded 14 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the KACE GO as malware as malware if the download link to com.dell.kace.k1mobile is broken.
How to install KACE GO on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the KACE GO is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by KACE GO will be shown. Click on Accept to continue the process.
- KACE GO will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
